Returns and Exchanges:

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• We want you to be completely satisfied with your Creative Empire merchandise. If you need to return or exchange an item, please follow the guidelines below:

• Contact our customer support team within 14 days of receiving your order to initiate a return or exchange request.

• Returned merchandise must be unused, in its original condition, and with all tags and packaging intact.

• Please include the original order invoice or proof of purchase with your return.

• Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or product defect).

• Once we receive and inspect the returned item, we will process your refund or exchange promptly.

• Refunds will be issued to the original payment method used during the purchase.

• Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or offer an alternative solution.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.

• We will arrange for the return of the damaged item and provide a replacement or issue a refund, including any shipping fees incurred.

Please note:

• The shipping and return policy applies to merchandise purchased directly from Creative Empire.

• We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item without proper tracking.

If you have any further questions or need assistance with shipping or returns, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Creative Empire is exceptional.